Refund Policy

Last updated: [date]

This page explains when you get money back and when a service is topped up (refilled). All refunds described here happen automatically; you do not need to ask for them.

How refunds are paid

Refunds are credited to your BDK Panel account balance, in your account currency, and show up in your balance history. You can use the balance for new orders. [Paying unused balance back to the original payment method: rules to be set by the owner.]

When you get a refund

• The supplier rejects the order (for example the service is temporarily unavailable): the full amount, right away. The order is marked "failed".
• The order is canceled before delivery: the full amount.
• The order is delivered only in part ("partial"): the amount for the part that was not delivered. Any rounding is in your favor.
• The order is completed: no refund. For drops after delivery, see refills below.

A refund is paid once per order. Checking an order again never pays the same amount twice.

When the result is not yet known

Sometimes the connection to the supplier fails and we cannot tell whether the order was accepted. In that case the order is not sent again and not refunded straight away, because it might already be running. We check its status with the supplier, and once the real outcome is known the rules above apply. This protects you from paying twice and from receiving the same order twice.

Refills (drops after delivery)

Some of the delivered engagement may drop over time, for example when a platform removes it. Services that say "refill" on their card come with a refill period (for example 30 days):

• You can request a refill from the order page once the order is completed or partially completed.
• The request must be made within the refill period, counted from when the order finished.
• Only one refill can be open per order at a time, and you can request at most one refill per order every 24 hours.
• A refill re-sends the dropped part free of charge. It is not paid out as money.

Services marked "no refill" have no refill period. Drops on these services are not refilled or refunded.

When there is no refund

• Drops after delivery on services without refill, or after the refill period has ended.
• Orders placed for the wrong username or link because of a typo, if they were delivered.
• Engagement removed, or accounts restricted, by the platform itself (see section 2 of the Terms of Use).

If an order is canceled by the supplier, for example because the account was private, the cancellation rule above still applies.

Contact

If something looks wrong with an order or a refund, write to [contact email] with the order number.